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These terms set out the rules that apply when you open and use an sg888 account, including how transactions are handled through bKash, Rocket, and Bank Transfer. Access to our platform depends on your local law and the eligible regions we serve — please read these terms carefully before you start.
By creating an account on sg888, you confirm that you have read, understood, and agreed to these terms in full. We reserve the right to update these terms at any time; the version published on this page is the one currently in effect. Continued use of your account after any update means you accept the revised terms. These terms apply to every feature of the platform — your account wallet, deposit and withdrawal actions (including via bKash, Rocket, and Bank Transfer), game participation, and any communication you send to our support team. Where local law in Bangladesh restricts access to online platforms of this type, eligibility for an account is limited to regions where access is lawfully permitted. We do not confirm legal status on your behalf — that responsibility rests with you. If any section of these terms cannot be enforced under applicable law, the remaining sections continue in full force. Questions about a specific clause can be raised through the support routes listed on this page. We aim to keep these terms written in plain language so you can act on them without needing a legal intermediary.
These terms cover four distinct areas of your relationship with sg888. Understanding which part of the platform each clause applies to will help you know exactly what you are agreeing to and where the boundaries of our responsibility lie.
Covers how you register, log in, maintain, and close your sg888 account. This includes your login credentials, session security, and account suspension or termination conditions. You are responsible for keeping your login details private.
Applies to every deposit and withdrawal you make, whether through bKash, Rocket, Bank Transfer, or any other method we show in your account. Transaction records are held in your account history and are subject to our stated processing policy.
Covers your use of game titles, lobby content, and any promotional notices shown in your signed-in area. Content availability may change without advance notice, and we do not warrant that any specific title will remain available indefinitely.
Services provided by external parties — including payment processors and game studios — operate under their own terms. sg888 is not responsible for the conduct, availability, or policies of those third parties once a transaction or session leaves our direct control.
These terms are not only obligations — they also define concrete actions available to you. You have the right to review your full transaction history directly inside your signed-in account at any time; the records we hold are visible there without needing to contact support. If you notice an error in your account details — name, contact number, or linked wallet reference — you can update these through the account settings page, subject to any verification step shown there. Where a record appears incorrect and cannot be corrected through settings, raise it with our support team using the contact routes listed in the Support section below. Any question about how a specific term applies to your situation can also be directed to support — we aim to respond through the channel you use to contact us. You may close your account at any time by following the steps shown in account settings or by requesting closure through support. Closed accounts retain transaction records in line with our data retention policy.
Your full deposit and withdrawal history is available inside your signed-in account. No support request is needed to access your own records — open the account wallet section and select transaction history.
Update your name, contact number, or linked bKash and Rocket wallet reference through the account settings page. Some changes require verification; follow the steps shown on screen.
If a term is unclear or you believe it has been applied incorrectly to your account, contact our support team. Include your account reference and the specific clause you are asking about so we can respond accurately.
You may close your sg888 account at any time. Follow the closure steps in account settings or send a closure request through our support route. Outstanding balances must be withdrawn before closure is finalised.
If any part of these terms raises a question or you need to report an account issue, the routes below are the ones we actively monitor. Use the channel that works best for your device — all three connect to the same support team handling policy and account questions.
Start a chat session from the help icon in your signed-in account. Use this for time-sensitive questions about a transaction or account access.
Send a detailed question — including your account reference and the clause in question — to our support email address shown on the Contact page of this site.
The Help Centre accessible from your account dashboard covers common policy questions, transaction disputes, and wallet verification steps without needing to wait for a response.
We manage account data and session records in line with these published terms. If you want to understand how a specific part of the policy applies to your account, or you need to request a change, the steps below show what we do and how to reach the right point of contact.
Account data — including wallet references for bKash, Rocket, and Bank Transfer — is held only for as long as required to operate your account and meet our policy obligations. We do not sell or share personal account data with unrelated third parties.
We use session cookies to keep you logged in and to maintain the state of your account page between visits on the same device. Cookie preferences can be adjusted through your browser settings at any time.
Your account is protected by your login credentials. We strongly recommend using a unique password for sg888. If you suspect unauthorised access, change your password immediately and contact support through live chat.
To request a correction to data we hold about you, or to ask how a specific term applies to your account, contact us via the support email shown on our Contact page. Include your account reference with any request.
These answers cover the questions we receive most often about how our terms work, what they apply to, and what you can do if something is unclear.
Yes. Every transaction you make through bKash, Rocket, or Bank Transfer is covered by these terms. The specific limits and conditions for each payment method are shown in your account wallet section at the time of the transaction.
We may update these terms at any time. The current version is always the one published on this page. If you continue using your account after an update, that counts as acceptance of the revised terms. We recommend checking this page periodically.
Transaction records and account data are retained after closure in line with our data retention policy. You can request details of what we hold by contacting support via the email address shown on our Contact page.
Access depends on local law and the eligible regions we serve. sg888 does not confirm legal status on your behalf. If access to platforms of this type is restricted under local law where you are located, you are responsible for understanding that restriction before using the account.
Open your transaction history in the account wallet section and note the transaction reference. Then raise the dispute through live chat or the support email shown on our Contact page. Include the reference number and the amount shown so we can locate the record quickly.
Contact our support team through live chat or email and reference the specific clause you are questioning, along with your account reference number. We review each case individually and will respond through the same channel you used to contact us.